A no-show costs you $70+. Now it costs them.
Cancel less than 24 hours before a lesson and the learner forfeits the payment, automatically, at the payment layer. No awkward calls. No policies to argue about. No eating losses to avoid the conflict. (You also control how far in advance learners can book, and the minimum notice they need to give.)
- Late-cancel fees charged automatically, no confrontation.
- Self-service reschedule, learners handle it themselves.
- Audit trail at every change (if a dispute ever happens).
You've eaten $200–500 a month in no-shows.
You know you should charge. You don't. Here's why.
The awkward ask
They cancel at 7am for a 9am lesson. You want your $85. You text "hey about the cancel fee…" and immediately regret it. You eat the loss.
The policy nobody signed
You told them about your 24-hour policy once, verbally, six months ago. Now they claim they never agreed to it. You have nothing in writing.
The reschedule nightmare
One reschedule turns into 6 WhatsApp messages. Three proposed times. Two no-replies. You lose 20 minutes of your day, every time.
The policy you've always wanted, finally real.
Enforced cancellation policy
A standard 24-hour cancellation window, automatically enforced. You also control how far ahead learners can book, and the minimum notice they need to give.
Learner accepts it at booking
They see the policy before they check out. Click-through consent. Stored forever. No dispute about "I didn't know."
System enforces it silently
They cancel inside the window? Card auto-charged. They see the receipt. You get the deposit. You never had the conversation.
Your income, protected.
$300+/mo recovered
Average instructor eats 4–5 no-shows monthly. At $85 each, that's $340–$425. Reclaimed.
Zero awkward convos
You stay the nice instructor who teaches the lesson. The system plays bad cop.
Learner behaviour shifts
When there's a real fee, people give 24hr notice. No-shows drop by 60–70%.
1 hr/wk saved
Self-service reschedules kill phone-tag entirely.
Instructors who stopped eating losses.
"First month, $340 in late-cancel fees I'd never have charged on my own. I just let the system do it. Nobody complained."
"My no-show rate went from 8% to under 2% in 6 weeks. Learners knew there was a real fee. Behaviour changed."
"Had a disputed fee. I pulled up the consent log with the timestamp. Stripe sided with me. Done in 2 minutes."
Every other part of the platform
Stop doing this the hard way.
Join instructors already running on Secure Licence. Set up takes an afternoon. Cancel anytime — we're confident you won't want to.